Shipping policy
At ChineseJewel, we proudly ship traditional Chinese jewelry and cultural accessories to customers across Europe, North America, South America, Asia, Oceania, and the Middle East.
All orders are carefully inspected and securely packed before shipment. Orders are typically dispatched within 1 business day. Delivery times vary depending on your destination and the shipping method selected at checkout.
For faster delivery, we offer Express Shipping via DHL and FedEx, with most express orders arriving within 4–15 business days.
Shipping Time by Region
| Region | Standard Shipping | Express Shipping | Free Shipping |
|---|---|---|---|
| Europe | 7–25 business days | 4–15 business days | Orders over $59.99 |
| Australia & New Zealand | 7–22 business days | 4–15 business days | Orders over $59.99 |
| North America | 7–25 business days | 4–15 business days | Orders over $59.99 |
| South America | 12–35 business days | 9–20 business days | Orders over $59.99 |
| Japan & South Korea | 5–15 business days | 4–12 business days | Orders over $59.99 |
| Middle East | 7–25 business days | 4–15 business days | Orders over $59.99 |
| Southeast Asia | 7–20 business days | 4–15 business days | Orders over $59.99 |
Delivery times above are estimates and include order processing and transit time. Actual delivery times may vary depending on the destination, carrier, customs clearance, and other circumstances beyond our control.
Countries We Currently Ship To
We currently ship to many destinations worldwide, including the following countries and regions.
Europe
Ireland · Estonia · Austria · Belgium · Iceland · Poland · Denmark · Germany · France · Finland · Netherlands · Czech Republic · Latvia · Lithuania · Luxembourg · Malta · Monaco · Norway · Portugal · Sweden · Switzerland · San Marino · Slovakia · Slovenia · Spain · Greece · Hungary · Italy · United Kingdom
North America
United States · Canada · Mexico
South America
Argentina · Brazil · Colombia · Peru · Uruguay · Chile
Southeast Asia & Asia
Philippines · Malaysia · Thailand · Singapore · India · Indonesia · Vietnam · Japan · South Korea
Middle East
United Arab Emirates · Oman · Egypt · Pakistan · Bahrain · Qatar · Kuwait · Saudi Arabia · Turkey · Israel
Oceania
Australia · New Zealand
Shipping availability may vary depending on the product, destination, customs requirements, and applicable import regulations. If your country is not listed above, please contact us before placing an order to confirm whether delivery is available.
Shipping Partners
We work with trusted international carriers and logistics providers to provide reliable worldwide delivery, including:
- YunExpress
- DHL
- FedEx
Once your order has been shipped, tracking information will be sent to the email address provided with your order.
Depending on the destination and shipping method, your package may be transferred to a local postal service or delivery carrier for final-mile delivery.
Order Processing Time
- Orders are usually dispatched within 1 business day.
- Orders placed during weekends or public holidays will be processed on the next business day.
- Personalized, customized, or special-order jewelry may require additional preparation time. Any applicable additional processing time will be indicated on the product page or communicated before shipment.
- During major holidays, promotional periods, or periods of unusually high order volume, processing times may be slightly longer.
Packaging
Each order is carefully packed to help protect jewelry and accessories during international transportation.
For products containing natural stones, gemstones, jade, pearls, wood, glass, or other delicate or naturally varying materials, appropriate protective packaging is used based on the characteristics of the product.
Please inspect your package and products promptly after delivery. If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the package and damaged item.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges, if applicable, are generally determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.
Customs clearance procedures may also cause delays that are outside our control.
Customers are responsible for providing accurate shipping information and complying with applicable import requirements in their country or region.
Delivery Delays
The shipping times provided above are estimates rather than guaranteed delivery dates.
Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:
- Customs inspections or clearance delays
- Severe weather conditions
- Carrier or transportation delays
- Peak holiday seasons
- Local delivery disruptions
- Incorrect or incomplete shipping information
- Government restrictions or regulations
- Other unforeseen circumstances
If your package is delayed, we will do our best to assist you and provide available tracking information.
Lost or Damaged Packages
If your tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or your local delivery carrier.
If your package is lost, damaged, or appears to have been returned to the sender, please contact us at support@chinesejewel.com with your order number and relevant details.
We will work with the shipping carrier to investigate the situation and determine the appropriate next steps in accordance with our applicable policies.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an incorrect address after placing your order, please contact us as soon as possible at support@chinesejewel.com.
We will make reasonable efforts to update the shipping information before the order is dispatched. However, we cannot guarantee that changes can be made after an order has entered the shipping process.
Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.
Need Help?
If you have any questions regarding shipping, delivery times, customs, or tracking information, we're happy to help.
After-Sales & Shipping Support:
support@chinesejewel.com
Website:
https://www.chinesejewel.com
We appreciate your trust in ChineseJewel and hope your new piece arrives safely and becomes a cherished part of your collection.