We’re Here to Help

Have a question about an order, a piece of jewelry, shipping, or the story behind one of our designs? We’d love to hear from you.

At Chinese Jewel, we’re passionate about bringing the beauty and symbolism of traditional Chinese culture into contemporary jewelry. Whether you’re looking for a meaningful gift, want to learn more about a particular design, or need help with your order, our team is happy to assist.

Get in Touch

Email: support@chinesejewel.com

For order questions, product information, shipping inquiries, or after-sales support, please email us and include your order number when applicable.

Phone: +86 157 5710 9193

Business Hours: Monday–Friday,9:00 AM–6:00 PM (China Standard Time)

Our Address

Chinese Jewel,Room 4813, Building 7,No. 1197 Bin'an Road, Binjiang District,Hangzhou, Zhejiang 310052,China

Questions About Your Order?

If you're contacting us about an existing order, please include your order number and the email address used at checkout. This helps us locate your order and get back to you faster.

For questions about a product, feel free to include the product name or product page you're interested in.

We aim to respond to customer inquiries within 1–2 business days.

Stay Connected With Chinese Culture

From Chinese zodiac animals and jade symbolism to traditional legends and auspicious motifs, every Chinese Jewel design is created to carry a story and a meaning.

Have a question about what a symbol represents? Ask us—we're always happy to share the cultural story behind our jewelry.

Chinese Jewel — Wear a Story. Carry a Meaning.